Lexus

Warranty Excellence

Warranty Excellence Lexus

Designed for new managers/directors who run a Lexus service department, this course will introduce you to warranty policies and procedures. We’ll take a deep dive into topics like:

  • Proper Repair Order (RO) Documentation
  • Warranty Performance Index (WPI) Overview
  • Warranty Parts Recovery
  • Frequent audit findings & Compliance Issues

Who Should Attend

This training is intended for Service and/or Fixed Operations Directors that are either new to the Lexus family and/or new to their role. This class would also benefit dealers who are looking to expand their knowledge on the policies and procedures that most heavily impact the service department.

What You Need to Know

This is a full day, instructor-led course that is facilitated in a collaborative effort with Expense Control. Class starts at 8:00am and runs until 4:30pm, with breakfast and lunch being provided by our Warranty Training team. There will also be a couple of breaks throughout the day to keep your dealers refreshed and energized.

Cost

Please reach out to your event coordinator to confirm the cost as this may change per location.

Where

Toyota Motor North America 6565 Headquarters Dr. Plano, TX 75024
Warranty Essentials

Warranty Essentials Lexus

Whether you're new to your role or have experience as a warranty administrator, our Warranty Essentials course is designed for you! In this virtual training session, you'll get an exclusive training hosted by our Subject Matter Expert, providing an in-depth overview of Lexus policies and procedures, as well as the Claim Processing System (CPS), and the nuances of warranty claim submission. This course will not only benefit warranty administrators new to their role, but will also serve as a refresher for those who have experience with Toyota Warranty.

Our objective is to ensure warranty administrators are equipped with an understanding and confidence in the following topics to ensure proper claim submission:

  • Utilizing the warranty resources, such as the Claims Processing and Resource Center.
  • Navigating the Claim Processing System (CPS).
  • Avoiding common claim submission errors.
  • Review of specific warranty processes, including Mileage Discrepancies, DOFU Update Requests, Left-Off Appeals, and much more!

Who Should Attend

If you’re a new warranty administrator, or have experience and needing a refresher, this course will help you become more comfortable with Lexus' warranty requirements and claims submission.

What You Need to Know

This is a full day, instructor-led course involving claim input. We encourage participants to bring their own laptop to access their claims in CPS and practice what they’ve learned. Class starts at 8:30am and runs until 4:30pm, with breakfast and lunch being provided by our Warranty Training team. There will also be a couple of breaks throughout the day to keep your dealers refreshed and energized.  

Cost

Please reach out to your event coordinator to confirm the cost as this may change per location.

Where

Come visit us on our new campus in Plano, TX: Toyota Motor North America 6565 Headquarters Dr. Plano, TX 75024