What’s in it for me?
Do you ever wonder why your claim goes into manual review, or worst of all, not approved? Are you wanting to better understand the nuances of the Claim Processing System? Well, you’re in luck! Our warranty training courses give you the best and most current information about Toyota and Lexus Warranty policies and procedures, claims submission, and how to effectively utilize the various warranty resources available to you – and yes, there are quite a few!
Here are a few examples of what we’ll cover:
- Full review of available warranty resources, i.e., the Warranty Resource Center, Service Lane portal, and Warranty Chatter
- In-depth overview of the Claim Processing System (CPS)
- Writing an effective CCR
- Proper Repair Order documentation and retention
- Deep-dive of policies and procedures
One of the biggest benefits of attending our training classes is the hands-on training, as you will have an opportunity to review a few of your most challenging claims stuck in “Pending” status. You know the ones we’re talking about—the claims that keep bouncing back and forth. You’ve exhausted all of your resources and still can’t figure out why the claim hasn’t been paid…we’ve all been there. We’ll review those challenging claims in class—you’ll see what the Warranty Processor is looking for, and we’ll show you how to fix the claim so it can be paid.
Still have questions? Feel free to contact us directly. We’d be more than happy to put any doubts to rest!