Lexus Training Courses
Warranty Foundations
Whether you are new to Warranty, or looking for a refresher, this class is for you! We designed Warranty Foundations to introduce new warranty administrators to the policies and procedures that govern Lexus warranty and the Clams Processing System where claims are entered. This course also serves as a refresher for our experienced parties looking to stay up to date on claim documentation, policies, and much more. Our objective is to ensure warranty administrators are equipped with an understanding and confidence in the following topics to ensure proper claim submission: Utilizing the warranty resources, such as the Claims Processing and Resource Center, Navigating the Claim Processing System (CPS), RO documentation, Review of specific warranty processes, including Mileage Discrepancies, DOFU Update Requests, Left-Off Appeals, and much more!
Warranty Essentials
This intermediate course is designed for experienced warranty administrators and their managers in need of furthering their knowledge on the policies that govern warranty. Our objective is to ensure warranty administrators are equipped with an understanding and confidence in the following topics to ensure proper claim submission: Avoiding common claim submission errors, In depth policy review, Detailed look at resources, Setting up and executing large claims, including Short Blocks, Transmission, Leaks, and much more
Warranty Excellence
Designed for all Managers/Directors who run a Lexus service department, this course will introduce you to warranty policies and procedures. We’ll take a deep dive into topics like: Proper Repair Order (RO) Documentation, Warranty Performance Index (WPI) Overview, Warranty Parts Recovery, Frequent audit findings & Compliance Issues
Virtual Training Seminars
Our two-hour online training seminars are held virtually via Microsoft Teams. In this two-hour span, we will take a deep dive on the specified topic and allow room for questions to confirm understanding. Registration for classes will close within 24-48 hours of the class start time. Once registration has closed, an email with a Microsoft Teams Meeting link will be distributed to the email provided upon sign up. If you do not receive this email within 24 hours of the class start time, please reach out to WarrantyEducation@Toyota.com to confirm the correct email address has been provided.
Toyota Training Courses
Warranty Foundations
Whether you are new to Warranty, or looking for a refresher, this class is for you! We designed Warranty Foundations to introduce new warranty administrators to the policies and procedures that govern Toyota warranty and the Clams Processing System where claims are entered. This course also serves as a refresher for our experienced parties looking to stay up to date on claim documentation, policies, and much more. Our objective is to ensure warranty administrators are equipped with an understanding and confidence in the following topics to ensure proper claim submission: Utilizing the warranty resources, such as the Claims Processing and Resource Center, Navigating the Claim Processing System (CPS), RO documentation, Review of specific warranty processes, including Mileage Discrepancies, DOFU Update Requests, Left-Off Appeals, and much more!
Warranty Essentials
This intermediate course is designed for experienced warranty administrators and their managers in need of furthering their knowledge on the policies that govern warranty. Our objective is to ensure warranty administrators are equipped with an understanding and confidence in the following topics to ensure proper claim submission: Avoiding common claim submission errors, In depth policy review, Detailed look at resources, Setting up and executing large claims, including Short Blocks, Transmission, Leaks, and much more
Warranty Excellence
Designed for all Managers/Directors who run a Toyota service department, this course will introduce you to warranty policies and procedures. We’ll take a deep dive into topics like: Proper Repair Order (RO) Documentation, Warranty Performance Index (WPI) Overview, Warranty Parts Recovery, Frequent audit findings & Compliance Issues
Virtual Training Seminars
Our two-hour online training seminars are held virtually via Microsoft Teams. In this two-hour span, we will take a deep dive on the specified topic and allow room for questions to confirm understanding. Registration for classes will close within 24-48 hours of the class start time. Once registration has closed, an email with a Microsoft Teams Meeting link will be distributed to the email provided upon sign up. If you do not receive this email within 24 hours of the class start time, please reach out to WarrantyEducation@Toyota.com to confirm the correct email address has been provided.